Orders & Shipping

Currently, domestic orders are only accepted. 

 Shipment processing time

All orders are processed within 3-4 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If there is a high volume of orders, shipment may be delayed by a few days. If your shipment experiences a significant delay, then you will be emailed.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $20 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

Damages

essu.care is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

 

Incorrect Shipping Addresses and Refused Delivery

ESSU will not be held responsible if the customer provides the wrong shipping address and ESSU cannot recover the package.

 

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let email essu.care@gmail.com and I will get back to you within 1-2 business days.